Latest News

After 19th July……
We have been directed by NHS England to continue with many of our current restrictions, we hope to be able to relax this soon.

Therefore, from the 19th July we shall continue to ask you to wear a face mask when you come into the practice and we shall do the same. We have vulnerable patients who will benefit from this. Our remote reception window will remain in operation, however, the Dispensary will be reopening inside the surgery. We kindly ask that patients please report to the remote reception window first.

Thank you for your understanding and continuing to help us and your friends and family.
   As you will be aware the government has announced the final relaxation of the Covid-19 rules. However, our advice to patients is that they should continue to follow the existing COVID-19 safety measures after Monday 19 July in all healthcare settings. You should continue to contact the practice via telephone or using our online services.  You will be offered one of a range of consultations and face-to-face appointment will be offered where clinically required. Access to the practice will only be granted to patients who have a pre-booked appointment or prescriptions to collect.  If you are offered a face-to-face appointment you should attend the practice alone where possible due to social distancing measures, and you will be required to wear a face covering unless you are medically exempt. You will also be required to sanitise your hands on arrival and when leaving the surgery.  Please be assured that we continue to offer high quality and safe healthcare as we have throughout this challenging time.  We would like to thank you for your continued support and understanding.                         

 Opting out of NHS Digital collecting your data (Type 1 Opt-out)

The current NHS Digital (NHSD) extract of GP data for Research purposes (known as the GPDPR) has been delayed due to NHSD wishing to review the way in which this data will be collected, to conduct more public involvement and information about the plans and change the way in which patients can opt out of the extract of their GP data.

 

Currently the only way to opt out is to complete an opt out form and return this to the practice by the 1st September.  These are available on request from the practice Reception.  NHSD are introducing the following changes to the opt out process which will mean that patients will be able to change their opt-out status at any time::-

  • Patients do not need to register to opt-out by 1st September to ensure their GP data will not be uploaded.

 

  • NHS Digital will create the technical means to allow GP data that has previously been uploaded to the system via the GPDPR collection to be deleted when someone registers to opt-out.

 

  • The plan to retire these style opt-outs will be deferred for at least 12 months while we get the new arrangements up and running and will not be implemented without consultation with the RCGP, the BMA and the National Data Guardian. 


This means that you can opt out at any time in the future and NHSD will delete data that they already have taken for research purposes,.  Hopefully, this will be a simple centralised approach via the NHS app or NHS website to avoid paper form and administration work for your GP.

 

We will update you when we know more about the NHSD plans to change how you can control who has access to your data.

COVID VACCINATION 

Pfizer Vaccinations available at Munro Medical Centre
You can now have your Pfizer Covid Vaccination at Munro Medical Centre, please contact the surgery on our dedicated covid vaccination booking line 01775 765939.
If you are over 18 and not had your first vaccination, or are due for your second vaccination, please give us a call. The phone line is open from 7.30 am - 6 pm.
ASTRAZENECA VACCINATIONS
You may be aware there have been reports that patients who received the Indian made AstraZeneca vaccination will not be allowed to move across borders within the EU without having to quarantine or undergo extra coronavirus tests upon arrival as they do not currently recognise this as a licenced vaccination.
This will most likely be a short term issue while the EU go through their processes to licence the vaccination.
There is nothing we can do to resolve this for you, but you can check your vaccine card or NHS app to see if you have received a vaccine from the affected batches, these are:
4120Z001, 4120Z002, 4120Z003
and were available from March this year.
Note: The effectiveness of the vaccine is NOT affected, and it is licenced for use in the UK.
Please do not contact the surgery, we are unable to help with this issue.
Thank you

Proof of COVID 19 Vaccination

How to get your Covid 19 Vaccination.pdf

Please note if you have received a letter from NHS England with regard to booking a covid 19 vaccination, please be aware that this will be at one of the mass vaccination sites available. If the National site offered is several miles away don't worry, you will be invited to attend the local site by your registered GP practice.

If you need transport to get you to these appointments please contact :  

Pinchbeck   Mon- Fri 10 am - 2 pm  Hilary Marks           01775 766171

Spalding/Cowbit 9-12 & 2-6            Mrs I Landen          01775 766085

Advice on travelling to a COVID 19 Vaccination Centre
* Before you make your vaccination appointment, think about how you'll get there.
* Book for a day and time when this is likely to be easiest
* Ask someone in your household or support bubble to take you
* Use public transport, bus and taxi operators are following covid-safe guidelines but make sure you wear your mask and sanitise your hands before and after your journey.
* if you need accessible transport, many taxi companies have suitable vehicles.
There are no NHS patient transport services available for the vaccination programme.
The Lincolnshire Transport Helpline provides information and advice on a wide range of transport options including community car scheme and CallConnect. The helpline can be contacted on 0345 456 4474 or by https://lincsbus.info/accessing.../transport-helpline/ The helpline operates from 9 am to 6 pm Monday - Fri and 9.30 am - 4 pm on Saturday.
CallConnect is an on-demand bus service that is paid for by the customer. If someone has a concessionary bus pass due to age or disability they can assess CallConnect free of charge. For the purposes of COVID 19 vaccination programme only, Transport Services have agreed to extend this free to anyone aged 67 and over, regardless of whether they have a bus pass or not.

Please find attached the latest coronavirus advice available in a variety of languages.

 

PLEASE NOTE:  This vaccine is not available privately - the vaccine is being rolled out free to people via the NHS.  You should never be asked to pay for the vaccine.

* * * 

If you have been invited for cervical screening (a smear test), you may have questions or concerns about how your appointment will work now. We hope this page gives you answers or points you in the right direction to get them.

Read our full 'How it works now' series >
If you are due (or over due) your smear test,
please telephone our Receptionists on 01775 71599, who will be able to book you an appointment.

https://www.jostrust.org.uk/information/cervical-screening/what-is-cervical-screening

During Covid-19 we ask that patients do not come to the surgery unless invited to do so by the practice. We are trying to protect vulnerable patients, and practice staff. We have also reduced some of our services so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related. You can contact the surgery to get advice and assessment by telephone, online via Accurx and e-consult. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or perform a video consultation

Healthwatch Lincolnshire

What would you do if you needed urgent health care or advice?

Urgent Primary Care Services, such as Minor Injury Units, Urgent Care Centres, NHS 111 and GP out-of-hours services play a vital role in Lincolnshire’s healthcare system.

They are the first step to ensuring that people are seen by the professional best suited to deliver the right care at the right place. Have Your Say Complete this quick survey to share your views and experiences. https://www.surveymonkey.co.uk/r/PGSLPYF Your responses will be taken anonymously. However, what we will be doing is sharing our overall findings with the systems that underpin the Lincolnshire and UK health and care infrastructure as this information will be crucial for future learning. Together we can help them listen, understand and develop future planning with you in mind. The survey will only take a few minutes, so if you are able to share your views this will help us provide rich and real time information for the services. Healthwatch is committed to sharing your voice …. Healthwatch is here working for you! If you require any help completing this survey or have any questions, please call 01205 820 892 or email info@healthwatchlincolnshire.co.uk

Due to the recent Government advice regarding the coronavirus outbreak and social distance rules, our services and resources are increasingly under extreme pressure.

 

We have had to change the way we work and deliver our services with very notice  - the situation is not likely to get any easier in the forthcoming days and weeks.  

 

Please consider the following 10 points that will help ALL of us:

  1. If you are going to call the practice - please think first! Do you need our service right now or can you manage your symptoms at home? You can use the NHS 111 online service for all medical advice.

  2. Our teams are doing their best to keep themselves safe (we have families too!) and to ensure we are able to continue providing a service for our patients. Please respect the advice regarding social distancing and we request that only the patient should enter the surgery wherever possible. For example - Anyone accompanying the patient will be expected to wait outside or return to collect the patient after their appointment.

  3. Our Reception Team (the real heroes) are already handling 50% more calls. You WILL have to wait longer in the telephone queue. We are sorry for this, but please bear with us!We have a limited number of staff and lines.

  4. We have simplified the process for setting up access to on line services and it is no longer required for ID to be presented at the practice, we shall however need to verify you verbally over the phone. You will be sent 2 separate text messages with a username and password. You can also download the NHS app from the app/play store.

  5. We are unable to issue prescriptions earlier than planned or give you more just in case! - the pharmacies are already struggling and this has a massive impact on the supply chain. DO NOT stock pile and only order what you need. Look what happened to the loo rolls! You can order these online via our website or NHS App.

  6. We are unable to issue you an inhaler just in case! We know it’s a bit scary at the moment but lots of people really need these inhalers and if you get one just in case someone else might not be able to get one at all!

  7. Unfortunately we are unable to advise you whether you should or shouldn’t self-isolate or are at greater risk (If you had an annual flu jab you should consider that you may be in one of the at risk categories) - we have over 20,000 patients registered at the practice / please follow the guidance, we know it’s not perfect but we are following the same guidance as you!

  8. PLEASE DO NOT just present at the surgery unless you have a face to face appointment booked or you are collecting medication. We will NOT be taking appointment bookings at the reception desk - you will be turned away and asked to ring the practice .

  9. Paper repeat prescription requests can be posted through the external letter box labelled REPEAT PRESCRIPTIONS to the right of the main doors. You do not need to enter the building.

  10. We will still make sure you get the medication you NEED or see a GP/nurse if needed and we will still provide the best possible care. Our staff are working tirelessly and we have a zero tolerance on bad behaviour.

  11. Be sensible and be safe. Look after yourself, your family and each other and then we can look after you when you really need us.

 

We have also implemented Accurx, - a video consulting application.  This tool will be aimed at our most vulnerable patients, self-isolators and patients that require a face to face appointment who cannot/should not attend the practice.

  

Please think carefully about how you use the NHS and our practice services/resources at this particular time Thank you for taking the time to read this and for supporting our amazing practice team at this extremely difficult time.

DNA APPOINTMENTS – DID NOT ATTEND

 

It is in the best interest of both parties for patients to cancel their unwanted appointments. This will prevent the Medical Centre from instigating our DNA (Did Not Arrive) policy.

 

The cancellation line is accessible around the clock for this sole purpose but patients can also phone the Centre in working hours and speak to a receptionist for the specific purpose of cancelling an appointment and re-booking as required.

 

Typically over 40 hours of clinicians’ time is lost each month; this also represents a huge waste of resources and even worse your unwanted appointment, which you failed to cancel, cannot then be offered to another patient.

 

Please see our DNA policy below:

One unattended appointment where no attempt has been made to cancel or offer reasonable explanation for none attendance will mean the patient is sanctioned to “book on the day appointments only” for a period of 6 months. Exceptions will be made for annual review appointments for chronic illness booked by the surgery.

If there are subsequent DNAs within this period of 6 months of sanctioning the practice reserves the right to remove a patient from the practice list and the patient will be required to register elsewhere.

We have a duty of care to ensure our patients are taking the correct medication, therefore, if you have prescriptions and do not attend an arranged medication review or annual chronic illness review, we may stop the repeat prescription until you have been seen for your review appointment. This will mean that you will have to come to the surgery to collect your prescription, or for dispensing patients, your medication.

Munro Medical Centre re-accredited as a GP training practice – “an excellent training practice”

Spring 2016 - Good news - Munro Medical Centre has been re-accredited as a GP training practice (where doctors in the final stages of postgraduate training complete their training to be a GP). The report stated that we are “an excellent training practice” and “make every effort to be learner-centred”. This training is really important, partly to introduce new doctors to south Lincolnshire where hopefully some will decide to stay. We are very proud of this achievement and will work hard to maintain it.

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Read our latest Care Quality Commission inspection report

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