Due to the recent Government advice regarding the coronavirus outbreak and social distance along with all school closures from Friday evening, our services and resources will be increasingly under extreme pressure.
We have had to change the way we work and deliver our services with very notice - the situation is not likely to get any easier in the forthcoming days and weeks.
Please consider the following 10 points that will help ALL of us:
- If you are going to call the practice - please think first! Do you need our service right now or can you manage your symptoms at home? You can use the NHS 111 online service for all medical advice.
- Our teams are doing their best to keep themselves safe (we have families too!) and to ensure we are able to continue providing a service for our patients. Please respect the advice regarding social distancing and we request that only the patient should enter the surgery wherever possible. For example - Anyone accompanying the patient will be expected to wait outside or return to collect the patient after their appointment.
- Our Reception Team (the real heroes) are already handling 50% more calls. You WILL have to wait longer in the telephone queue. We are sorry for this, but please bear with us!We have a limited number of staff and lines.
- We have simplified the process for setting up access to on line services and it is no longer required for ID to be presented at the practice, we shall however need to verify you verbally over the phone. You will be sent 2 separate text messages with a username and password. You can also download the NHS app from the app/play store.
- We are unable to issue prescriptions earlier than planned or give you more just in case! - the pharmacies are already struggling and this has a massive impact on the supply chain. DO NOT stock pile and only order what you need. Look what happened to the loo rolls! You can order these online via our website or NHS App.
- We are unable to issue you an inhaler just in case! We know it’s a bit scary at the moment but lots of people really need these inhalers and if you get one just in case someone else might not be able to get one at all!
- Unfortunately we are unable to advise you whether you should or shouldn’t self-isolate or are at greater risk (If you had an annual flu jab you should consider that you may be in one of the at risk categories) - we have over 20,000 patients registered at the practice / please follow the guidance, we know it’s not perfect but we are following the same guidance as you!
- PLEASE DO NOT just present at the surgery unless you have a face to face appointment booked or you are collecting medication. We will NOT be taking appointment bookings at the reception desk - you will be turned away and asked to ring the practice .
- Paper repeat prescription requests can be posted through the external letter box labelled REPEAT PRESCRIPTIONS to the right of the main doors. You do not need to enter the building.
- We will still make sure you get the medication you NEED or see a GP/nurse if needed and we will still provide the best possible care. Our staff are working tirelessly and we have a zero tolerance on bad behaviour.
- Be sensible and be safe. Look after yourself, your family and each other and then we can look after you when you really need us.
We will also be implementing a Q Doctor service - a video consulting application. This should be available in the very near future and we will keep you all updated. This tool will be aimed at our most vulnerable patients, self-isolators and patients that require a face to face appointment who cannot/should not attend the practice.
Every single person who sets foot in a healthcare or public setting from now on is sadly entering an environment with an increased risk.
Please think carefully about how you use the NHS and our practice services/resources at this particular time Thank you for taking the time to read this and for supporting our amazing practice team at this extremely difficult time.ISOLATION NOTES for people affected by COVID-19
Isolation notes will provide employees with evidence for their employers that they have been advised to self-isolate due to coronavirus.
For the first seven days off work, employees can self-certify so they don’t need any evidence for their employer. After that, employers may ask for evidence of sickness absence.
The notes can be accessed through the NHS website and NHS 111 online, as well as via the NHS app.
After answering a few questions, an isolation note will be emailed to the user. If they don’t have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer.
The service can also be used to generate an isolation note on behalf of someone else.
As isolation notes can be obtained without contacting a doctor, this will reduce the pressure on GP surgeries and prevent people needing to leave their homes.
Guidance on Social Distancing for Everyone in the UK
If you’re feeling low, anxious or stressed and you think that talking to another person may help you cope you can call the new mental health helpline in Lincolnshire which is open 24/7. The helpline is experiencing a high number of calls at the moment. If you do not get through the first time, please keep trying.
Telephone 0800 001 4331 (Open 24/7)
Steps2Change provide talking therapies for people 16 years and older experiencing problems with anxiety, depression, stress and offers help with issues like bereavement or the impact of a traumatic event.
If you feel that you would like to access talking therapies you don’t need to make an appointment with your GP or healthcare professional, You can self refer to the service by following this link www.lpft.nhs.uk
Children and Young People
Call Lincolnshire Here4You line on 01522 309210 for advice and/or self referral to our children and young people mental health/emotional wellbeing services.
For self-help and COVID 19 related support/resources, please visit www.lpft.nhs.uk/young-people
Munro Medical Centre re-accredited as a GP training practice – “an excellent training practice”
Spring 2016 - Good news - Munro Medical Centre has been re-accredited as a GP training practice (where doctors in the final stages of postgraduate training complete their training to be a GP). The report stated that we are “an excellent training practice” and “make every effort to be learner-centred”. This training is really important, partly to introduce new doctors to south Lincolnshire where hopefully some will decide to stay. We are very proud of this achievement and will work hard to maintain it.
DNA APPOINTMENTS – DID NOT ATTEND
It is in the best interest of both parties for patients to cancel their unwanted appointments. This will prevent the Medical Centre from instigating our DNA (Did Not Arrive) policy.
The cancellation line is accessible around the clock for this sole purpose but patients can also phone the Centre in working hours and speak to a receptionist for the specific purpose of cancelling an appointment and re-booking as required.
Typically over 40 hours of clinicians’ time is lost each month; this also represents a huge waste of resources and even worse your unwanted appointment, which you failed to cancel, cannot then be offered to another patient.
Please see our DNA policy below:
One unattended appointment where no attempt has been made to cancel or offer reasonable explanation for none attendance will mean the patient is sanctioned to “book on the day appointments only” for a period of 6 months. Exceptions will be made for annual review appointments for chronic illness booked by the surgery.
If there are subsequent DNAs within this period of 6 months of sanctioning the practice reserves the right to remove a patient from the practice list and the patient will be required to register elsewhere.
We have a duty of care to ensure our patients are taking the correct medication, therefore, if you have prescriptions and do not attend an arranged medication review or annual chronic illness review, we may stop the repeat prescription until you have been seen for your review appointment. This will mean that you will have to come to the surgery to collect your prescription, or for dispensing patients, your medication.
We value your feedback - take The Friends & Family Test
Update your medical records online (eg. blood pressure, weight, smoking status, etc.)
Read our latest Care Quality Commission inspection report