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Covid 19 Vaccination Programme

For further advice on how to get your vaccination, please click here.      

How to get your Covid 19 Vaccination.pdf

Please note if you have received a letter from NHS England with regard to booking a covid 19 vaccination, please be aware that this will be at one of the mass vaccination sites available, this is different to the local vaccination hub at Springfields where local GP practices are inviting patients directly based on the allocation of vaccine we expect to received.  If the National site offered is several miles away don't worry, you will be invited to attend the local site by your registered GP practice.

If you need transport to get you to these appointments please contact :  

Pinchbeck   Mon- Fri 10 am - 2 pm  Hilary Marks           01775 766171

Spalding/Cowbit 9-12 & 2-6            Mrs I Landen          01775 766085

 

Since the approval of the first vaccine was received practices across South Lincolnshire have been working closely together to prepare to roll it out to as many people as possible as quickly as possible, and we had hoped that this would allow us to begin vaccinations prior to Christmas. Unfortunately despite practices being ready this was not possible due to issues outside of our control at a national level.

Obviously rolling out a vaccine programme quickly on this scale across the country was always going to be difficult; however huge progress has been made. Like patients we have been frustrated that we have not been able to begin sooner, but we are delighted that we can begin this weekend.

Unlike a normal vaccine clinic that all practices are hugely experienced in running, because of the specific requirements of the first vaccine to be become available (Pfizer/Biontech) it is simply not possible at present to deliver the vaccine to every GP surgery in the country and get this rolled out quickly, and as such we’ve been asked to work together and deliver from one local site initially, and to ensure this is as accessible as possible for as many people as possible, this site will be in Spalding.

The site will be staffed by teams from all our local practices, so you will hopefully see familiar faces! Practices will be contacting people eligible for the vaccine directly and will confirm the location, time and date, as well as everything you need to know in advance.

If you or a relative are offered an appointment, please arrive at your allotted time, and note we will not be able to offer a vaccine without an appointment so please do not come without one and wait until you are contacted by the NHS.

We’d ask for people to be accompanied within the site only if it is essential, to keep the number of people on site as small as possible and make social distancing as easy as possible as safety is our priority. We would recommend that you bring a list of current medication (or your yellow book if you have one!) with you as this will help during the process.

After you’ve been checked in, and had your vaccine you will be asked to wait for 15 minutes before you can leave and as such we hope that the whole process will take no longer than 30 minutes.

Whilst we appreciate that asking our patients to travel is not ideal and it is our hope that as the vaccine becomes more readily available, and following the introduction of the second vaccine (Oxford/Astrazneca) which can be transported more easily we will soon be able to offer more options, more times, and more importantly more people the vaccine, including from your local practice, but rest assured we are doing all we can to support our community to get access to the vaccine.

For the next couple of weeks though our priority is to reach the first two cohorts identified by the Joint Committee on Vaccines and Immunisations (JCVI). These are care home residents and staff (mainly using the Oxford/Astrazeneca vaccine) and the over 80’s and Health and Social Care staff (mainly using the Pfizer vaccine), but we hope to quickly move on to more cohorts in line with the timelines the Government has laid out and supply of vaccine.

In developing our response and plans we always consider the best interests of our patients, and have continued to fight the case for our community to have fast, convenient and safe access to the vaccines. We hope we will be able to provide more regular and detailed updates on the programme in the future, something which has also been out of our control.

We are extremely proud of all the people around the world who have made this vaccine programme possible, and whilst we had hoped to be one of the first areas in the country to be delivering it, we feel a huge sense of relief and optimism that soon the vaccine will be here, as we feel this marks the beginning of the end. For now, we urge everyone to keep following the Government guidelines, and we will call you forward for your vaccination as soon as possible.

PLEASE NOTE:  This vaccine is not available privately - the vaccine is being rolled out free to people via the NHS.  You should never be asked to pay for the vaccine.

An important notice from NHS England regarding 50-64 year old flu vaccinations

Please note that people in the 50-64-year old age group are now entitled to a free flu vaccination, please contact the surgery to book your appointment.

* * * 

What to expect in our surgery as of 07/07/2020:

      All enquires/collection of forms are to be dealt with at the window as you approach the main entrance

      You will be required to wear a face/mask covering IF you are invited into the practice by a clinician.

IF you are arriving at the surgery due to being invited in for a face to face appointment, please check in at the reception window, and then press the intercom button closer to the main entrance door – you’ll be ‘buzzed’ in by a receptionist.

Please do not arrive early for your appointment. You may be asked to wait in your vehicle/outside until closer to your appointment time.

You will see newly erected ‘sneeze screens’ at the main reception desk

Dispensary hatch and enquiries desk are out of use.

There are various hand sanitiser stations around the practice

If you require a dispensing item after seeing a clinician, you will be asked to leave the building via the exit only door and to make your way around to the dispensary window, the external window in the car park for collection.

If you are collecting a paper prescription, you’ll also need to collect this from the dispensing window.

IF you are invited into the building, you’ll see various signs and reminders to adhere to social distancing.

Upon exiting the building, you’ll need to leave via the fire exit near room 1 (don’t worry, there are blue arrows around the building to guide you)

Many thanks for your continued patience throughout these unprecedented times.

If you have been invited for cervical screening (a smear test), you may have questions or concerns about how your appointment will work now. We hope this page gives you answers or points you in the right direction to get them.

Read our full 'How it works now' series >
If you are due (or over due) your smear test,
please telephone our Receptionists on 01775 71599, who will be able to book you an appointment.

https://www.jostrust.org.uk/information/cervical-screening/what-is-cervical-screening

During Covid-19 we ask that patients do not come to the surgery unless invited to do so by the practice. We are trying to protect vulnerable patients, and practice staff. We have also reduced some of our services so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related. You can contact the surgery to get advice and assessment by telephone, online via Accurx and e-consult. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or perform a video consultation

Healthwatch Lincolnshire

What would you do if you needed urgent health care or advice?

Urgent Primary Care Services, such as Minor Injury Units, Urgent Care Centres, NHS 111 and GP out-of-hours services play a vital role in Lincolnshire’s healthcare system.

They are the first step to ensuring that people are seen by the professional best suited to deliver the right care at the right place. Have Your Say Complete this quick survey to share your views and experiences. https://www.surveymonkey.co.uk/r/PGSLPYF Your responses will be taken anonymously. However, what we will be doing is sharing our overall findings with the systems that underpin the Lincolnshire and UK health and care infrastructure as this information will be crucial for future learning. Together we can help them listen, understand and develop future planning with you in mind. The survey will only take a few minutes, so if you are able to share your views this will help us provide rich and real time information for the services. Healthwatch is committed to sharing your voice …. Healthwatch is here working for you! If you require any help completing this survey or have any questions, please call 01205 820 892 or email info@healthwatchlincolnshire.co.uk

Due to the recent Government advice regarding the coronavirus outbreak and social distance rules, our services and resources are increasingly under extreme pressure.

 

We have had to change the way we work and deliver our services with very notice  - the situation is not likely to get any easier in the forthcoming days and weeks.  

 

Please consider the following 10 points that will help ALL of us:

  1. If you are going to call the practice - please think first! Do you need our service right now or can you manage your symptoms at home? You can use the NHS 111 online service for all medical advice.

  2. Our teams are doing their best to keep themselves safe (we have families too!) and to ensure we are able to continue providing a service for our patients. Please respect the advice regarding social distancing and we request that only the patient should enter the surgery wherever possible. For example - Anyone accompanying the patient will be expected to wait outside or return to collect the patient after their appointment.

  3. Our Reception Team (the real heroes) are already handling 50% more calls. You WILL have to wait longer in the telephone queue. We are sorry for this, but please bear with us!We have a limited number of staff and lines.

  4. We have simplified the process for setting up access to on line services and it is no longer required for ID to be presented at the practice, we shall however need to verify you verbally over the phone. You will be sent 2 separate text messages with a username and password. You can also download the NHS app from the app/play store.

  5. We are unable to issue prescriptions earlier than planned or give you more just in case! - the pharmacies are already struggling and this has a massive impact on the supply chain. DO NOT stock pile and only order what you need. Look what happened to the loo rolls! You can order these online via our website or NHS App.

  6. We are unable to issue you an inhaler just in case! We know it’s a bit scary at the moment but lots of people really need these inhalers and if you get one just in case someone else might not be able to get one at all!

  7. Unfortunately we are unable to advise you whether you should or shouldn’t self-isolate or are at greater risk (If you had an annual flu jab you should consider that you may be in one of the at risk categories) - we have over 20,000 patients registered at the practice / please follow the guidance, we know it’s not perfect but we are following the same guidance as you!

  8. PLEASE DO NOT just present at the surgery unless you have a face to face appointment booked or you are collecting medication. We will NOT be taking appointment bookings at the reception desk - you will be turned away and asked to ring the practice .

  9. Paper repeat prescription requests can be posted through the external letter box labelled REPEAT PRESCRIPTIONS to the right of the main doors. You do not need to enter the building.

  10. We will still make sure you get the medication you NEED or see a GP/nurse if needed and we will still provide the best possible care. Our staff are working tirelessly and we have a zero tolerance on bad behaviour.

  11. Be sensible and be safe. Look after yourself, your family and each other and then we can look after you when you really need us.

 

We have also implemented Accurx, - a video consulting application.  This tool will be aimed at our most vulnerable patients, self-isolators and patients that require a face to face appointment who cannot/should not attend the practice.

  

Please think carefully about how you use the NHS and our practice services/resources at this particular time Thank you for taking the time to read this and for supporting our amazing practice team at this extremely difficult time.

DNA APPOINTMENTS – DID NOT ATTEND

 

It is in the best interest of both parties for patients to cancel their unwanted appointments. This will prevent the Medical Centre from instigating our DNA (Did Not Arrive) policy.

 

The cancellation line is accessible around the clock for this sole purpose but patients can also phone the Centre in working hours and speak to a receptionist for the specific purpose of cancelling an appointment and re-booking as required.

 

Typically over 40 hours of clinicians’ time is lost each month; this also represents a huge waste of resources and even worse your unwanted appointment, which you failed to cancel, cannot then be offered to another patient.

 

Please see our DNA policy below:

One unattended appointment where no attempt has been made to cancel or offer reasonable explanation for none attendance will mean the patient is sanctioned to “book on the day appointments only” for a period of 6 months. Exceptions will be made for annual review appointments for chronic illness booked by the surgery.

If there are subsequent DNAs within this period of 6 months of sanctioning the practice reserves the right to remove a patient from the practice list and the patient will be required to register elsewhere.

We have a duty of care to ensure our patients are taking the correct medication, therefore, if you have prescriptions and do not attend an arranged medication review or annual chronic illness review, we may stop the repeat prescription until you have been seen for your review appointment. This will mean that you will have to come to the surgery to collect your prescription, or for dispensing patients, your medication.

Munro Medical Centre re-accredited as a GP training practice – “an excellent training practice”

Spring 2016 - Good news - Munro Medical Centre has been re-accredited as a GP training practice (where doctors in the final stages of postgraduate training complete their training to be a GP). The report stated that we are “an excellent training practice” and “make every effort to be learner-centred”. This training is really important, partly to introduce new doctors to south Lincolnshire where hopefully some will decide to stay. We are very proud of this achievement and will work hard to maintain it.

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